FAQ

Frequently Asked Questions

1) Do I get the technical support round the clock?

Yes, at CybexHosting we value our customers and their business and therefore, are available 24x7x365 to help them with their queries in the minimum possible time.


2) What is the location of your servers?

Our servers are securely located in a prime Phoenix data center where they are monitored round the clock by on-site CybexHosting professionals to ensure maximum speed, safety and reliability.


3) How long does it take to set up my account?

After you successfully sign up with CybexHosting, it takes up to 24 hours to activate your account.


4) How can I sign up for a web hosting account?

We offer several hosting plans to meet the varying demands of our customers. Once you choose the one that best defines your requirements, you can proceed ahead by filling up your details and making the payment via your credit card or PayPal account.


5) What type of hosting plans do you have?

To serve businesses of all size and type, we offer different hosting plans including dedicated web hosting, shared web hosting, VPS web hosting, reseller web hosting and free web hosting. To learn more about our web hosting plans, please navigate to our web hosting section from top menu.


6) How long does it take set up my web hosting account?

Depending on the payment method that you chose for making payment for your web hosting plan, it takes up to 1 or 2 business days to activate your account.


7) What is your uptime guarantee?

We offer 99.99% uptime guarantee with all our hosting packages which include both server and network failures. If your site is unreachable due to internal network or equipment failure and is not up by at least 99.99% in any one month, we are ready to offer a credit equivalent to 3 days' hosting fee for every hour.


8) Do you offer money-back guarantee?

Yes, if you are not satisfied with our services for any reason we offer 30 day money-back guarantee. You should initiate the refund request within 30 days of signing up with us. The money will be credited directly to your bank, credit card or PayPal account that you used at the time of making payment. However, the domain registration cost is not covered under the refund scheme. Whether you bought the domain name or received it for free during sign up, the equivalent domain registration fee will be deducted from your refund. However, you are free to transfer the domain to another registrar.


9) Can I have Domain Name free for lifetime?

Yes, whenever you buy any .com/.net/.org/.info/.biz domain name along with our web hosting plan, we incur your domain registration and renewal fee not only for the first year but every subsequent year till the time your hosting account is active with us. This offer is valid for a limited period and if you would like to enjoy your Domain Name free for your lifetime then better hurry now.


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